Privacy Policy

J&Co Builders Ltd, 1 Ugley Hall Cottages, Bishop's Stortford CM22 6JB, United Kingdom.

Email: info@jandco-contractorsltd.co.uk · Phone: 01279 216 215

• Contact details you provide via our contact form, phone or email — name, address, email, phone number, postcode.
• Project details you share with us in order to quote — property address, scope of works, photographs you submit.
• Technical data automatically collected when you visit the site — IP address, browser, device type, pages viewed.
• Cookies — see Section 5.

• To respond to enquiries and prepare quotes — lawful basis: legitimate interests (responding to your request) or, where you've contracted us, performance of a contract.
• To deliver building / roofing services — performance of a contract.
• To comply with legal obligations — accounting, HMRC, building control, health & safety records.
• To send service updates regarding active or completed projects — legitimate interests.

We do not use your data for marketing without your explicit opt-in.

• Suppliers and trade partners directly involved in delivering your project (architects, structural engineers, building inspectors, materials suppliers).
• Our IT and CRM providers who process data on our behalf under contract (e.g. lead-management software, email hosting).
• Statutory bodies where legally required (HMRC, Building Control, Trading Standards, police).

We never sell personal data. We do not transfer personal data outside the UK except where our processors operate EU/US infrastructure under appropriate safeguards.

This site uses a small number of cookies:

• Strictly necessary cookies — for site functionality and security.
• Analytics cookies — anonymised page-view data so we can understand which pages are useful (e.g. Google Analytics, where deployed).

You can clear or block cookies via your browser settings at any time.

Enquiry data: 12 months from last contact if no project proceeds. Project records: 7 years from project completion (HMRC and building-warranty obligations). Health & safety records: per statutory minimums.

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate data.
• Right to erasure — ask us to delete your data (subject to our legal retention obligations).
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent at any time, where consent is the lawful basis.

To exercise any of these rights, email info@jandco-contractorsltd.co.uk. We respond within one calendar month.

We use industry-standard administrative, technical and physical safeguards to protect personal data, including TLS-encrypted transmission, access controls and regular software updates. No internet transmission is 100% secure, but we treat data security as a serious operational priority.

If you're unhappy with how we've handled your data, please contact us first at info@jandco-contractorsltd.co.uk — we'll investigate and respond within 14 days. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

We review this policy annually. The current version is always published at https://jandco-contractorsltd.co.uk/privacy-policy.